Frequently Asked Questions
Everything you need to know about shopping at My Japan Clothes
Do you ship internationally?
Yes, we offer worldwide shipping. Most orders are dispatched directly from our logistics centers in Tokyo and Osaka to ensure you receive authentic Japanese fashion as quickly as possible.
How do I determine my size?
Japanese sizing can run smaller than Western standards. We provide a detailed size chart on every product page with measurements in both centimeters and inches to help you find the perfect fit.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please contact our support team to initiate a return request.
Are your products authentic?
Absolutely. We work directly with established Japanese labels and designers to curate our collection. Every item sold on My Japan Clothes is 100% authentic and original.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.